Terms and Conditions

Introduction

Welcome to Miss Meticulous Cleaning Co, we are committed to excellence and customer satisfaction. By booking our services, you are agreeing to these terms and conditions. If you don’t agree with any part of the document, please let us know before your first service.

Satisfaction Guarantee

We pride ourselves on our commitment to professional standards in all our cleaning tasks. If you ever observe that a task included in your booking hasn’t been performed to these standards, we assure you a responsive and fair resolution. Please inform within 24 hours of service completion if this is the case. We will prioritize a return visit to re-clean the areas in question at no extra charge, scheduling this at the earliest opportunity. This guarantees our way of upholding our high-quality promise to you, ensuring your complete satisfaction with our services.

Package-Based Service Model

Miss meticulous offers services based on a package model allowing our technicians to focus on a comprehensive, consistent service rather than hourly rates. This ensures predictable pricing, efficiency, and customized cleaning to suit your needs.

Why a Package-Based Model benefits you:

Predictable Pricing: Know exactly what you’re paying for upfront, without any surprises.
Efficiency and Focus: Our team concentrates on delivering the best results in the most effective manner.
Customized Cleaning: Tailored packages to suit different homes and cleaning requirements.

Customised Quotes

If our packages do not fit your specific needs and you have requested a customised quote, our technicians would complete all items requested in the quote to our high standards, if any additional items are not specifically listed in the existing quote, the additional items would need to be requoted and rebooked for a future date. If a small, un-quoted item is raised at a clean, the decision to perform this task will solely be determined by the allocated technician assigned to the service, any undue pressure placed upon the technician to perform unquoted items during a service may result in forfeiture of services including any cancellation fee brought about by this action.

Miss meticulous reserves the right to cancel and bill for any service where misleading information is provided by the customer, this includes but is not limited to any safety concerns, access issues and cleaning conditions not being stated honestly. This decision will be made solely by the (Cleaning Company) professionals.

Booking Confirmation

Booking online does not automatically confirm your appointment, only to reserve your preferred time and type of service. (Cleaning company) has full time dedicated administration staff that will confirm your booking via email or phone.

Each standard package is quoted on the expectation that the home has been thoroughly cleaned within the last 4 weeks of the booked service. If it has been longer than this, this will constitute services not included in our standard package, and you will need to let us know in advance, so that we can quote appropriately to bring your property up to a maintainable level of cleanliness. If you book regular services and more than 4 weeks have passed, your first clean back with us will be at a higher package price than your regular quoted service, to allow us the time to perform the service to our professional standards.

Billing (insert your payment terms)

By booking with Miss Meticulous, a payment hold is placed on your preferred payment card for the full-service amount one day before your booked appointment. If the hold fails, we reserve the right to cancel any and all future appointments. The hold is charged with funds taken on the day of service.

In the event that a service has been delivered, and payment has not been received, the customer agrees and understands that a debt collection service may be engaged to recover withheld payment and/or legal proceedings will be instigated to recover payment with Miss Meticulous also to seek any additional cost to recover missing payment.

Service Technicians

Miss Meticulous services take every reasonable step when recruiting potential staff members to help us provide a high-level service, and to build a safe and trusted brand in our community. As a part of our process, Miss Meticulous has mandated that all staff must pass a criminal history check and undertake relevant training. Miss Meticulous has developed documented processes and policies outlining all behaviours and expectations with each team member also receiving training on these matters before signing contracts indicating their understanding.

Miss Meticulous carries all the relevant insurances for staff and by agreeing to book services through Miss Meticulous, you the customer are agreeing to raise any concerns in a timely matter (not longer than 24-hour period) directly with us and not post publicly any content that could damage the reputation of Miss Meticulous, or anyone affiliated with our company.

Miss Meticulous upon request, we will provide directly to clients our statutory declarations as proof of background screening, drug screening, Signing of NDA’s regarding clients personal identifiable information, fingerprinting, and reference checks of staff in order to protect the personal information of our staff.

In dealing with any legal matter, Miss Meticulous stores all relevant information containing proof of employees passing these minimum requirements, in addition to upholding our company policies as well as passing monthly performance reviews to remain employed with our company.

In the unlikely event that there is any wilful or malicious damage caused by our staff member, the customer agrees to view this as an act of the individual and not representative of the Cleaning Company itself and will be free to seek legal recourse directly with the offending perpetrator, Miss Meticulous agrees in any such instance to not stand in the way of any criminal proceedings between the two parties.

Right to Refuse Service

Miss Meticulous reserves the right to refuse or cancel any services due to, for reasons including but not limited to safety issues, hostile situations, extremely unsanitary conditions, or ongoing deliberate miscommunications by the customer at any time, including if a client fails to disclose sickness within the home or any other reasonable situation that may arise between the parties.

By booking with Miss Meticulous the customer understands that all of our technicians have been trained to leave if they feel unsafe or disrespected by any person within the home, this extends to any guest or animals and may result in the customer receiving a full-service charge for the cancelled service booking. It is a condition of Safe Work Australia (select relevant Country) that all workers are provided a safe working environment without harassment of any kind. Failure to provide a safe work environment can lead to potential costly legal action.

Cleaning Day Preparation

By booking with Miss Meticulous the customer agrees to make sure that your home is made suitable and ready for our technician to perform their services. Each quote is provided based on the cleaners focusing all their time on cleaning surfaces (and not tidying or picking up toys and objects), we ask that you take a few minutes to tidy up to allow the cleaners easy access to all areas/surfaces to be cleaned professionally including package items.

Miss Meticulous reserves the right to cancel/suspend a customer’s service at any time if our technicians do not have suitable access to perform the booked service. If a booking is cancelled due to the home not being ready/suitable to receive the professional service, the customer understands and agrees to pay full payment due to lost booking opportunities through no fault of our own.

Add-On Services

Additional services like dishwashing, emptying bins and bed making, etc. are available and can be added to your package, these extra services will incur an additional fee. All added extras will need to be booked before time, and not requested during a service booking, so we can make sure we allocate an appropriate amount of time to professionally complete these tasks. You can book these services by contacting our dedicated administrative staff for assistance.

Pets Policy

We understand that pets are part of the family, however we ask that all pets are fully secured during the duration of our cleaning service, this is in line with our Safe Work policy. Miss Meticulous reserves the right to cancel our service at full cost to the customer if this requirement is not met or if a technician is made to feel unsafe for any reason.

*Please Note: Miss Meticulous does not handle pet waste. Miss Meticulous will also not be held liable for any pet escaping or for the retrieval of any pet as it is incumbent upon the customers to ensure all pets are secured correctly during any service provision.

Service Fees

Miss Meticulous reserves the right to make pricing increment adjustments at its own discretion, with adjustments that will be communicated directly with each customer in writing with no less than 14 days’ notice given. This does not include any circumstance where the customer has provided deliberately misleading information on cleaning conditions, Miss Meticulous reserves the right to either requote or cancel any service with the customer incurring a full-service fee in any such instance or to refuse services altogether if the need arises.

Payments

Payment is due on the day of service. Late payments may incur additional fees. (except for funded services with terms expressed in the quote) It is also the responsibility of the client to ensure any such funding has been both approved and made available unless the service is booked through a third-party funds manager with a separate contract being created directly with the fund’s manager.

Refund Policy

Aligned with Consumer Law Australia, we offer a re-clean as part of our service guarantee, all concerns must be reported no later than 48 hours of service delivery, after such time the matter will be considered resolved in the cleaning companies favour.

Lockouts and Cancellations

Cancellations made by customers within 24hr of scheduled service will incur a full-service fee to cover our cost, as we are unable to fill your booking within this short timeframe. Any deviation from this outcome will rest solely with Miss Meticulous

If you’re not home for your scheduled cleaning, no problem! Just let us know beforehand how our trusted team can gain access to your property, whether it’s a key left in a secure spot or an access code. This way, we can ensure your cleaning goes ahead smoothly and your home is taken care of, even in your absence.

Continued customer cancellations may result in your services being suspended or cancelled entirely as we reserve this spot specifically for you and other customers may value this dedicated time allocation.

Cancellation Resulting from Miss Meticulous

If the cancellation within 24 hours of service occurs from Miss Meticulous, this will entitle the customer to receive their next scheduled service at 10% off for any inconvenience, Miss Meticulous will try our best to have a different service technician complete your clean before cancelling your service, if a different cleaner is refused by the customer, the customer will forgo the half price discount and will agree to wait for next scheduled clean to receive service.

Cleaning Supplies and Equipment

Miss Meticulous has spent considerable time and capital researching and training our technicians on the product suitability and safety for use on all surfaces within domestic homes, this is why we insist on using our own equipment and products. By using our own products and equipment, we are able to guarantee our service and ensure the best results for the customer.

If you have a specific need that will require special attention during our service delivery, please ensure to mention this at the time of booking confirmation. Miss Meticulous cannot be held responsible for any unfavourable outcome if the customer does not make us aware of any specific needs.

Items We Cannot Clean

Miss Meticulous is not registered or insured as mould removal specialist and there for, we will not attempt to remove this toxic substance, our technicians may remove surface mould during a service, but this does not in any way constitute a mould removal treatment with the customer to seek professional assistance on this matter outside of Miss Meticulous

If the customer finds they have mould growing in the silicone of wet areas,
Miss Meticulous recommends you engage the appropriate tradesperson to have the silicone professionally replaced.

Unreachable Areas and Heavy Items

Miss Meticulous takes the health and safety of our technicians seriously and we have set ridged safety standards that our technicians must follow, these include in areas such as - no moving of large furniture, climbing of step ladders or lifting of heavy objects. If a customer would like specific areas cleaned, the customer must make sure all furniture is removed making the area accessible for our technicians.

Please note – if you decide to use an unregistered and uninsured “cleaner” you may personally become legally and financially responsible should that “cleaner” injure themselves in your home.

Breakage/Damage & Loss Policy

Miss Meticulous is a fully registered, tax paying company with documented processes and policies reinforced by regular training, we also carry both the right coverage and right types of insurance to be considered a compliant business. This means every reasonable step has been taken to protect against personal liability (theft, damage) and public liability (accident). In saying this nothing is foolproof so please advise our team if there are any issues regarding the house i.e., faulty switches, cracked glass etc. to help us navigate any potential issues.

By agreeing to use Miss Meticulous, the customer agrees to view any potential theft or malicious damage as the action of the individual and not the company as a whole, as well as to bring any/all concerns directly to Miss Meticulous Management as well as refraining from making posts or comments in any public forum that may negatively impact Miss Meticulous either directly or indirectly. All concerns must be brought to Management immediately and not longer than 24hr passing.

Miss Meticulous has a zero tolerance to theft and will work with the customer to help resolve any legitimate concerns.

Property Photo/Video Content

By agreeing to use Miss Meticulous you are agreeing to let us take and use picture/video content for training and marketing purposes. Miss Meticulous agrees to not use or publish any content obtained through our services that would positively identify the household dwellers or cause any potential security risk. (No people, photos, bills etc.)

Weather Conditions

By agreeing to use Miss Meticulous services the customer agrees to allow our technician to use both heating and cooling resources to help provide a safe workspace. (Fair Work Act)

Holidays

Miss Meticulous does not work on public holidays or over the Christmas period. Your service will continue on the next scheduled date after this holiday period has passed.

Non-Solicitation of Employees

By Booking with Miss Meticulous you are entering an agreement not to solicit any of our staff for any reason. We appreciate that you value the highly professional quality that our team brings but please be aware that substantial time, effort, and money has been invested in each team members development and support.

Protection of Our Intellectual Property: Miss Meticulous holds its unique business model, branding, and proprietary methods as intellectual property. We pride ourselves on our innovation and originality in the cleaning industry and by entering an agreement to use Miss Meticulous you are also agreeing to honour the nonduplication or to make any false claim toward any area of our business development model.

Notice to Competitors and Other Entities: Copying or imitating any aspect of our business model, marketing materials, service packages, or operational strategies will be considered an infringement of our intellectual property rights. We reserve the right to take legal action against any individual or entity found to be replicating, in part or whole, any components of our business that are legally recognized as our intellectual property.

Client Communication

To ensure you are receiving the best possible outcome please make sure you communicate directly with our dedicated full-time administration team. You can contact us via email, Facebook Messenger or call us and our team will respond promptly (within business hours). We also request that any change of contact or service delivery information be communicated in a timely matter for us to ensure professional services are not disrupted or impeded.

Please contact us at any time with any feedback, so we can ensure we provide you with the highest quality service possible.

Email Address: Missmeticulouscleaningco@gmail.com

Phone Number: 0481 214 203

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